Letter to Customers

March 23, 2020

Dear Dayton Freight Customers,

Dayton Freight is open and operating! Different states have issued business closures that are classified as non-essential or non-life sustaining. Dayton Freight is an essential, life-sustaining business and will continue to operate as normal. The states currently effected in our core 14 state area include Illinois, Ohio, Pennsylvania and parts of Missouri.

Outside our core area we are working with our trusted Strategic Partners who are also open and operating. We will continue to assist you with any freight moving to or from the states and provinces they serve. If you have a need for expedite or truckload, you can count on DFX and DFT. We are here to help you with any of your shipping needs.

In the last few weeks, we have all experienced many difficult decisions. Dayton Freight used good judgement when making these decisions for the health and safety of our employees and customers. We understand these times bring a lot of uncertainties, and our goal is to continue to transport your freight. In order to do this, we ask that you honor the following:

• Please call the consignee before scheduling a shipment with us to make sure they are open. This is very important and will help operations continue to run smoothly.
• If we cannot deliver due to the consignee being closed, we will have to return your shipment and a charge will occur.
• Due to our capacity limitations, we cannot store freight until the ban is lifted. It’s very important that the shipper is aware of this restraint.

We apologize if the bullet points above seem too direct but we MUST keep our operations running smoothly to better serve you! Your cooperation with these instructions will help us achieve this goal. This is crucial for the success of our business and yours!

We understand our role is to keep the supply chain moving and we take this very seriously. Dayton Freight continues to educate our employees, while taking extra measures to prevent the spread of this virus. For more information, and the most recent updates, please visit daytonfreight.com. Thank you for your cooperation during this challenging time and thank you for all the support you give Dayton Freight – we truly appreciate you.

Sincerely,

Anthony Rocco
Chief Operating Officer
Dayton Freight Lines, Inc.