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QUEST aptly describes the vision of Dayton Freight
Lines, Inc. To us, this journey is one of constantly improving service to our
customers. We are an extension of your business. Our good service is a positive
reflection on you. That's a responsibility
we take seriously. |
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| The word QUEST represents five important elements of
Dayton Freight:
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| Join us in our QUEST to be the BEST. |
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Dayton Freight Lines’ formal Quality initiative began in 1994 with several
objectives in mind. Initially, it served as a launch pad for many process
improvement programs throughout our system. Driven with the notion that "all
processes can and should be improved," Dayton Freight Lines still continues
with that philosophy today.
The structure of the Quality Department includes Human Resources, Corporate
Customer Service, Employee Development and Process Improvement. Through the
Quality evolution, leadership development and employee training and empowerment
have taken a high priority. Combined with the latest technological tools
available, our programs are designed to help Dayton Freight Lines managers and
employees lead us into the future, all while remaining focused on our
customers. The stronger we are internally, the better we meet the needs and
expectations of our customers.
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| Dayton Freight Lines Academy - School of Business |
| The Dayton Freight Lines Academy provides: |
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Instruction
Training
Teaching
Education
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Information
Knowledge
Guidance
Coaching
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Management Trainee Program
Dayton Freight’s Management Trainee Program offers a unique opportunity for
college graduates (or soon to be graduates) to learn all phases of Service
Center operations. This intense, 26-week program allows participants to
experience and learn about pickup and delivery system, linehaul, dispatch,
safety, maintenance, sales, marketing, human resources, dock operations,
customer service and administrative support. Candidates will learn how to
develop future-based leadership skills, operations management, managerial
accounting, cost/volume contribution relationships, TEAM+ system, TQM including
process improvement, coaching skills, strategy, competitive advantage and how
to develop a Service Center operations plan.
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Customer Service from the Customer's Reality
Customer Service from the Customer’s Reality is a customized program designed
to better understand and appreciate our customer’s business reality. It not
only encompasses the customer’s business needs, problems and general questions
but also addresses the customer’s personal reality, such as goal fulfillment,
self image, confidence, information and security. All Dayton Freight Lines
employees who interact with our customers are required to attend this
mandatory, on-going program.
Knowing our customer’s reality will allow us to better serve our Dayton Freight
Lines customers.
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A high technology approach increases our
ability to serve our customers more efficiently. An IBM AS/400 is used
for effective electronic communications and efficient management information
systems. Electronic Data Interchange (EDI) helps our customers obtain
quick and accurate data about their shipments. Our Logistics Database manages
all information related to the movement of a customer's freight.
The Dayton Freight Web site offers customers the means to obtain proof of
delivery, bills of lading and other up-to-the-minute information about their
freight. |
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We understand that, ultimately, this is a people
business. The right people doing the right jobs the right way.
Our Account Managers are very experienced logistics consultants and know
the freight industry. They are experts at solving transportation challenges by
balancing the quality, service and rate equation.
Our Drivers are the best, and their safety and on-time records prove it.
They are well schooled in the latest safe driving techniques and are trained
and tested beyond standard DOT requirements.
Dispatchers and Customer Service personnel exist to serve your needs and
handle any special requirements or changes. They are always just a phone call
away.
Vehicle Maintenance, Dock Workers and Internal Staff all play an
important role in the timely pickup and delivery of your freight. And, the Management
Team is committed to the continual improvement of all processes
involved in the on time, intact transportation of your freight. |
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The Central States region is our 'power niche', and we
choose to concentrate our growth and service within the states of Ohio, Kansas,
Kentucky, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Pennsylvania
and Wisconsin. By regionalizing our operations, we are better able to satisfy
our customers and be the best, most reliable carrier in the area. We have 33
regional Service Centers, strategically located across the Central States. We
offer our customers worry-free 1 and 2 day service within our core area.
When you have shipments outside of the Central States area, we use Strategic
Alliances to extend our reach to the entire U.S., Canada, Puerto Rico, and Guam. |
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Our QUEST is to be the best regional LTL carrier.
Period.
We have grown wisely, adhering to its founding philosophies of quality and
service. The company has been built by listening to customers and employees.
We are dedicated to service, and the constant improvements that are necessary
to stay on top. The transportation business demands a service attitude, and
we're pleased that so many excellent companies choose Dayton Freight as their
transportation alliances. Their loyalty has helped us to achieve our dreams. In
return, we pledge to operate efficiently, pickup and deliver freight on time
and continually improve our services. |
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