Dayton Freight Lines, Inc.
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Presidents Letter Quality / Safety
"From the start, we’ve emphasized the importance of straightforward, honest and timely communication – with customers, employees and partners. It’s the only way I know."

Tom Cronin
Dear Dayton Freight Customer,

With Thanksgiving right around the corner, I find that all 3,152 of us that work for Dayton Freight have a lot to be grateful for.

We were humbled to receive Logistics Management's 2013 Quest for Quality award in the Midwest/North Central Regional LTL category. This is the fourth time we've been honored with this distinction. And, for the first time, Dayton Freight was recognized with the 2013 Quest for Quality Award in the Expedited Motor Carriers Category. This award tells me that our On the Double Guaranteed Service is an important part of managing your supply chain. We work very hard on that service and this year have attained a 99.95% on time record.

In September, we relocated our Midway Service Center from Cicero IL to Crest Hill IL. This new facility – our largest construction project to date – features 190 doors, a 6-bay maintenance shop and doubles our door capacity in the Chicagoland market. A few short weeks later, we opened up a 12-door Service Center in Burlington IA – the 45th in our system. Both of these locations will help us to serve you faster and more efficiently.

Speaking of efficiency, I thought you'd be interested in two key metrics that we're pretty proud of: our on-time service record is currently 98.75% and our claims ratio is .53%. We will continue to reduce damage incidents, and are happy to report that our claims ratio is about half the industry average.

We are most appreciative to YOU for believing in our service and trusting us with your important freight. Your loyalty is something we never take for granted. I can assure you that we will continue to put our hearts and souls into making your transportation experience with us the best it can be. That is my promise to you.

Wishing you and your family a Safe and Happy Thanksgiving!
My very best regards,

Tom Cronin
Dayton Freight Lines, Inc.
November 2013  |   January 2014  |   June 2014
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Dayton Freight Lines, Inc.  - 6450 Poe Avenue - Dayton, OH 45414 - 800.860.5102